We offer innovative solutions and services to our customers that will enable consistent achievement of strategic intent. Our clients will be able to leverage our solutions to improve collaboration within their organisations by focusing specifically on capacity enhancement.
SmartCitizen App:
Speedy service delivery resolution starts with an accurately logged query from a concerned citizen. SmartCitizen app, is a rich smartphone application that quickly and painlessly allows citizens to log a service delivery query and enrich that query with critical information such as a geo-tag and photograph. It not only ensures that queries are logged accurately, but that comprehensive information is passed to the contact centre, so work can be assigned efficiently and that the correct resources are deployed the first time.
Smart Service:
Efficiently prioritizing service delivery queries and assigning the right fieldworkers to the tasks they are best suited to and relies on accurate, comprehensive and timeous communications. To this end, SmartService allows for the public sector contact centres to accept service requests via SMS, USSD, e-mail, phone and of course the SmartCitizen app.
The Smart Fieldwork app:
Provides field workers with a convenient, centralized repository for all work orders on their mobile phone. It also provides detailed information such as geographical information (allowing for easy navigation) and photographic detail, direct from the citizen, so problems can be dealt with efficiently. It also facilitates the tracking of the field worker (so detailed feedback on progress can automatically be provided to the contact centre and citizen) and the ability for comprehensive information (including geo-tagged photographic evidence) to be provided on the field worker’s close-out report.
ICT Infrastructure and Cloud Services:
We provide reliable end-to-end ICT infrastructure and cloud services solutions, as we believe these are the fundamentals for business productivity, efficiency, cost effectiveness and the foundation of a Smart City. Our solutions range include:
▪ Data centre design and implementation; data centre infrastructure management.
▪ Software applications, cloud services & storage; cloud security & encryption
services; software-as-a-service (SaaS) and Infrastructure as a service (IaaS).
▪ Data infrastructure services, hosting services, data back-up and archive services.
▪ Data management, big data and analytics; real-time analytics.
▪ Business continuity, risk assessment and management; uptime, redundancy and reliability; data storage and data recovery.
▪ Equipment panels, enclosures, racks and PDUs for electronic, computer, networking and telecommunications equipment; enclosure standards and testing.
Performance & Project Management
Our Enterprise Performance and Project Management solutions ensure the following key Auditor General principles are achieved within the municipality:
▪ Information is Reliable and Accessible
▪ A Portfolio of Evidence is available
▪ Action Plans, Budgets and Strategic Objectives are in alignment
▪ Strategic Priority Achievement is measured smartly
▪ We enable effective visibility of project performance by designing and deploying an incremental performance management environment for municipalities.
Electronic Content & Workflow Management (MSCOA Compliant)
A South African, NARS recognized, electronic records and document management system that is deployed in multiple public sector institutions. We help the public sector in being able to efficiently and effectively archive, share and distribute all types of records.
▪ HR Management & Performance Management
▪ Building Plan Management
▪ Supply Chain Management
▪ Contact Centre Management
▪ Financial Transaction Automation
▪ Cemetery Management
▪ Councilor Meetings & Agenda Management
Enterprise Asset Management Services
Enterprise Asset Management (EAM) solutions and services to enable municipalities to significantly improve service delivery.
We ensure that our clients are enabled so that they are in full control of the operational efficiency levels. Purpose-built EAM and enterprise resource planning solution that delivers business outcomes at a sustainable and at a superior cost of operations and capital investment. The solution instils best practices and processes to an organisations managed asset base, from day to day to lifecycle maintenance and cost management.
Our EAM solution aims to deliver a return on investment that reduces the cost associated with typical operational factors affecting the scale of reticulated asset deployment in a municipality/utility.
Establishment of a SMART CITIES framework and strategic plans.
Our offerings include, System integration and system architecture SMART grid/ infrastructure implementation, including the supply and implementation of smart solutions (eg. Smart Electricity and Water Meters including smart management platform.)
